This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or purchase products and services through our platform. By accessing or using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal and non-personal information when you interact with our website:

a. Personal Information

• Full name

• Billing and shipping addresses

• Email address

• Phone number

• Payment information (processed securely via third-party payment processors)

• Purchase history

• IP address and device identifiers

b. Non-Personal Information

• Browser type and version

• Pages visited and time spent on the site

• Referral source

• Technical diagnostics and analytics data

2. How We Collect Your Information

Information is collected in the following ways:

• Directly from you when you place an order, fill out forms, subscribe to newsletters, or contact customer support

• Automatically through cookies and tracking technologies during your website visit

• Through third-party analytics and advertising tools

3. How We Use Your Information

We use the collected data to:

• Process and fulfill orders

• Provide customer support and respond to inquiries

• Personalize your experience

• Improve website functionality and performance

• Send updates, promotions, and product announcements (only if you opt in)

• Detect and prevent fraud or misuse of our services

• Comply with legal obligations

4. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information with trusted third parties for the following purposes:

• Payment processing (e.g., Stripe, PayPal)

• Shipping and delivery partners

• Marketing and email automation tools (e.g., Mailchimp, Klaviyo)

• Analytics and website performance tools (e.g., Google Analytics)

• Legal and regulatory authorities, if required to comply with the law

All third parties are contractually obligated to keep your information confidential and use it only for the purpose for which it was shared.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions

• Track user preferences

• Analyze website traffic and usage

• Serve personalized content or ads

You may disable cookies through your browser settings, but some site features may not function correctly.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. After that, your data is securely deleted or anonymized.

7. Data Security

We take reasonable precautions to protect your information, including:

• SSL encryption

• Secure third-party payment gateways

• Access restrictions on our internal systems
  However, no method of transmission over the Internet is 100% secure. Use of the website is at your own risk.

8. Your Rights

As a Canadian resident, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Withdraw consent at any time (where applicable)

• Request deletion of your data (subject to legal requirements)

To exercise any of these rights, contact us at the email address below.

9. Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.

10. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services constitutes your acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.